Your feedback is invaluable to us. We are dedicated to resolving your concerns quickly and effectively.
1. Customer Support Channels
For general inquiries, order status, or feedback, please reach out to our support team:
- Email: support@storefront.com
- Phone/WhatsApp: +91 9169591111
- Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
2. Grievance Redressal
If your issue is not resolved by our support team, you may escalate it to our Grievance Officer. In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
- Name: Store Manager
- Designation: Grievance Officer
- Email: grievance@storefront.com
- Address: Valiyapalam, Biyyam, Edappal, Kerala 679576
3. Response Timeline
We acknowledge all grievances within 24 hours of receipt and aim to resolve them within 15 days.